Restaurant Operations Supervisor

We are looking for a Restaurant Operations Supervisor to join our team in Jeddah. The successful candidate will be responsible for supervising daily restaurant operations and ensuring efficient workflow in accordance with established quality, service, food safety, and company standards.

The role includes supervising employees, organizing work schedules, monitoring product and service quality, ensuring compliance with company policies and procedures, monitoring sales, costs, and inventory, handling customer complaints, and continuously improving the customer experience.

The ideal candidate should have strong leadership and problem-solving skills, the ability to manage restaurant teams, achieve operational and sales targets, and work effectively in a fast-paced environment.

Minimum 3 years of experience in restaurant operations or the food and beverage industry.
Previous experience supervising restaurants and managing teams.
Good knowledge of daily restaurant operations.
Ability to monitor and achieve sales, cost, and quality targets.
Experience in staff management, task allocation, and performance monitoring.
Good knowledge of hygiene, food safety, and occupational health standards.
Ability to monitor inventory, purchasing, and minimize waste.
Ability to handle customer complaints and resolve operational issues.
Strong leadership and organizational skills.
Ability to work under pressure in a fast-paced environment.
Good communication and customer-service skills.
Proficiency in Microsoft Office, especially Excel, is an advantage.
Knowledge of POS and restaurant management systems is an advantage.
Intermediate English proficiency is preferred.
Experience in multi-branch restaurants or food chains is preferred.